个人简介

[AcademicQualifications]2017 PhD/HospitalityAdministration/OklahomaStateUniversity2008MasterofScience/HospitalityandTourismManagement/HongKong PolytechnicUniversity 2003 BachelorsofArts/English/NanjingNormal University[ProfessionalQualifications]CertificationinHotelIndustryAnalytics(January2018)AreasofTeachingExpertise HospitalityandTourismServices Management HospitalityandTourismOrganizational Behavior HospitalityandTourismHumanResources Management HospitalityandTourismResearchMethod

研究领域

Customer-employee interactions Deviantbehaviors Workrelationships Foodservicemanagement Multi-leveltheoryandmethods

近期论文

[JournalArticles] Hu, B., Tuou, Y. Y., & Liu, J.* (2019). How does destination social responsibility impact residents’ pro-tourismbehaviors?Themediatingroleofplaceattachment.Sustainability,11,1-14. Liu, J.*, & Qu, H. L. (2019). The spillover effects of management influence tactics on customer-directed outcomes.TourismManagement,73,143-156. Liu, J.*, Washburn, I., & Qu, H. L. (2019). A conceptual and methodological investigation of a multilevel modelofcustomerincivility. InternationalJournalofHospitalityManagement,79,168-178.Wong, C. K.*, & Liu, J. (2010). Will parental influences affect career choice? Evidence from hospitality and tourism management students in China. International Journal of Contemporary Hospitality Management,22(1),82-102. Wong, C. K.*, & Liu, J. (2009). Work values and their relationships with career choice: A segment-based approach to understanding hospitality and tourism management students in China. Journal of China TourismResearch,5(4),339-363.[ManuscriptsinProgress] Hu,B.,Liu,J.*,&Qu,H.L.(preparingfor2ndreview).Theemployee-focusedoutcomesofCSR participation:Themediatingroleofpsychologicalneedssatisfaction.JournalofHospitalityandTourism Management. Hu,B.,&Liu,J.*(submittedfor1streview).AmoderatedmediationmodellinkingperceivedCSRto customerorientationofhotelemployees:Ageneralizedexchangetheoryperspective.International JournalofContemporaryHospitalityManagement. Liu,J.,Hu,B.*,&Qu,H.L.(preparingfor1stsubmission).Thedouble-stagemoderatingroleof employeeentitlementatrestaurants.TourismManagement. Liu,J.&Emily, M.*(preparingfor1stsubmission).Thedistalandproximalintrinsicmotivationmodelof hospitalityemployee creativity.InternationalJournalofContemporaryHospitalityManagement.[ConferencePapers] Liu,J.,&Qu,H.L.(2018).Amulti-leveldyadicrestaurantemployee-customermodeloforientation, incivility, andsatisfaction:Anidentity-basedextensionofbelongingnesstheory.Paperforastandup presentationat the23thAnnualGraduateStudentResearchConferenceinHospitalityandTourism.Fort Worth,Texas.Liu,J.,&Qu,H.L.(2018).Amulti-levelconfirmatoryanalysisofcustomerincivility. Paperforastand uppresentationat the23thAnnualGraduateStudentResearchConferenceinHospitalityandTourism. FortWorth,Texas.Liu,J.,&Curtis,C.(2015).Docustomercomplimentsreallymakerestaurant employeessatisfiedwith serviceencounters?Paperforastand-uppresentationatthe20thAnnual GraduateEducation&Graduate StudentResearchConferenceinHospitalityandTourism.Tampa,Florida.Liu,J.,Qiu,C.,&Curtis,C.(2015).Adualmodeloftheimpactofemployabilityonemployee creativity inthehospitalityindustry.Paperforaposterpresentationat the20thAnnualGraduateEducation& GraduateStudentResearchConferenceinHospitalityandTourism.Tampa,Florida.Liu,J.,Curtis,C.,&Qu,H.L.(2014).Marketorientationdeterminescustomerloyalty? Aninsightfrom employeeinterpersonaljusticetocustomerinterpersonal justice.Paperforaposterpresentationatthe19th AnnualGraduateStudentResearchConferenceinHospitalityandTourism.Houston,Texas.Liu,J.,Curtis,C.,&Qu,H.L.(2014).ShouldIavoidorshouldIseekrevenge?Theroleofpost-purchase reactionstoemployee incivility.Paperforaposterpresentationatthe19thAnnualGraduateStudent ResearchConferenceinHospitalityandTourism.Houston,Texas.Liu,J.,Qu,H.L.,&Curtis,C.(2013).CustomerMistreatment andOrganizationalCitizenshipBehavior amongFrontlineRestaurantEmployees:TheRoleofRegulatoryFocus.Paperforaposterpresentationat the18thAnnual GraduateStudentResearchConferenceinHospitalityandTourism.Seattle,Washington.Liu,J.,Sun,H.L.,&Curtis,C.(2013).ExplanationsandJusticeinCustomerComplaintHandling:The RoleofRegulatoryFocus.Paperforaposterpresentationatthe18thAnnualGraduateStudentResearch ConferenceinHospitalityandTourism.Seattle,Washington.Liu,J.,Curtis,C.,&Qu,H.L.(2013).ImpressionManagement andOrganizational CitizenshipBehavior: AnInvestigationofOtherOrientation.Paperforaposterpresentationatthe18thAnnual GraduateStudent ResearchConferenceinHospitalityandTourism.Seattle,Washington.Hu,T.,Guo,Y.Z.,&Liu,J.(2013).AStudyonthecorrelationbetweencruisingmotivationandcruising intention.Paperforastand-uppresentationatThe18thAnnual GraduateStudentResearchConferencein HospitalityandTourism.Seattle,Washington.Sharypova,A.,Yang,X.H.,Guo,Y.Z.,&Liu,J.(2013).AnEmpiricalStudyonMotivationPerception andImpactPerceptionofTouriststoVisit2011KazakhstanAsianWinterGames.Paperforaposter presentationat The18thAnnualGraduateStudentResearchConferenceinHospitalityandTourism. Seattle,Washington.Liu,J.,&Guo,Y.Z.(2012).Priceorbrandname?Consumer’sperceivedvalueinlodging accommodationpurchase.In-progresspaperpresentationatthejointconferenceofthe11thAsiaPacific Forum forGraduate StudentsResearchinTourism andtheInternational Convention& ExpoSummit2012. HongKong,China.Liu,J.,Qu,H.L.,Slevitch.L.,&Guo,Y.Z.(2012).Theeffect ofcustomermistreatmentonhotel frontlineemployees’jobstressandintentiontostay: theroleofpsychological empowerment and emotionalintelligence.Paperforaposterpresentationatthe2012AnnualICHRIE SummerConference. RhodeIsland,WestinProvidence.Guo,Y.Z.,Qu,H.L.,Li,J.Y.,&Liu,J.(2012).Astudyonthecompetitivenesspowerofregional tourismindustryinShanghaiofChina.Paperforaposterpresentationatthe2012Annual ICHRIE SummerConference.RhodeIsland,WestinProvidence.Guo,Y.Z.,Huang,Y.H.,Qu,H.L.,Li, J.Y.,&Liu,J.(2012).Anempirical studyonbehavioral characteristicsofgolftourists:AcaseofHSBC-ChampionshipofChina.Paperforaposterpresentationat the2012AnnualICHRIESummerConference.RhodeIsland,WestinProvidence.Liu,J.,Guo,Y.Z.,Qu,H.L.,Zang,S.N.,Liu,H.B.,&Liu,A.J.(2012).Anempirical studyonthe relationshipofmotivation,satisfactionandloyaltyforagri-tourism travelers.Paperforastand-up presentationat the17thAnnualGraduateEducationandGraduateStudentResearchConferencein HospitalityandTourism.Auburn,AL.Liu,J.,Guo,Y.Z.,Qu,H.L.,Zhou,C.,Liu,H.B.,&Liu,A.J.(2012).Acomparisonstudyoflocal residents’perceptionbefore andafteramage-event.Paperforaposterpresentationatthe17thAnnual GraduateEducationandGraduateStudentResearchConferenceinHospitalityandTourism.Auburn,AL.Liu,A.J.,Guo,Y.Z.,Qu,H.L.,Sharypova,A.,Liu,H.B.,&Liu,J.(2012).Acasestudyoftourists perceivedmotivationandimpactsofsporttourismevent.Paperforaposterpresentationatthe17thAnnualGraduateEducationandGraduateStudentResearchConferenceinHospitalityandTourism. Auburn,AL.Liu,J.,&Qu,H.L.(2011).Customerorientation,benevolence,andprosocialservicebehaviorsamong hotelemployeesinChina.Paperforastand-uppresentationattheGraduateStudentResearchConference inHospitalityandTourism.Huston,TX.Wong,C.K.,&Liu,J.(2008).Workvalueanditsrelationshipwithcareerchoiceamonghospitality management studentsinChina.Paperforastand-uppresentationattheFifthChinaTourismConference. Huangshan,China.Wong,C.K.,Liu,J.,&Bao,Y.F.(2007).AnExploratoryStudyofUnderstandingParental Influences overHospitalityandTourismUndergraduateStudentsonCareerChoiceIntentiontotheIndustry. Paper andproceedingsforastand-uppresentationat theFourthChinaTourismConference.Kunming,China.Sun,H.L.,Kim,S.,&Liu,J.(2007).ComparativeAnalysistoBeijingandShanghaiasInternational ExhibitionDestinations.Paperforastand-uppresentationattheFifthAPAC-CHRIEand13thAPTAJoint Conference.Beijing,China.